Booking terms

Terms & Cancellation Policy

Simple, fair terms for every Aventra stay. By paying for a booking you agree to these terms and to the House Rules of the home.

Cancellation at a glance

100%

15+ days before check-in

50%

7–14 days before

Under 7 days / no-show

1. Booking & payment

A booking is confirmed only once the full amount is paid online through Razorpay (UPI, cards or netbanking) and you receive a confirmation from Aventra.
Prices shown are per night for the home, for the listed number of guests. Taxes and any gateway charges are shown before you pay.
Rates for long weekends, festivals and peak season may differ and are fixed at the moment you book.

Cancel 15 days or more before check-in: 100% refund of the amount paid.
Cancel 7–14 days before check-in: 50% refund.
Cancel less than 7 days before check-in, or no-show: no refund.
One free date change is allowed if requested at least 7 days before check-in, subject to availability; any rate difference is payable.
Refunds are sent to the original payment method within 7–10 working days.
If Aventra must cancel for reasons within our control, you get a full refund or an equivalent stay of your choice.

Standard check-in is 2:00 PM and check-out 11:00 AM unless the property page says otherwise. Early check-in or late check-out depends on availability and may be charged.
Every adult guest must show a valid government photo ID at check-in. Foreign nationals must share passport and visa details.
The primary guest must be at least 18 years old and present for the whole stay.

Only the number of guests in the booking may stay overnight. Extra guests or day visitors need prior approval and may be charged.
Parties, loud music after 10:00 PM, commercial shoots and events are not allowed without written approval from Aventra.
Pets are welcome only at homes marked pet-friendly, with prior notice.

Some homes require a refundable security deposit, collected before or at check-in and returned within 7 working days after check-out.
Guests are responsible for any loss or damage caused during the stay beyond normal wear and tear; costs may be deducted from the deposit or charged separately.
Smoking indoors, illegal substances and firearms are strictly prohibited and may lead to immediate eviction without refund.

Photos and descriptions are accurate to the best of our knowledge; minor differences in décor may occur.
Power cuts, water supply, Wi-Fi or weather are sometimes outside our control. We will do our best to fix issues quickly, but these are not grounds for a refund.
Meals, drivers, experiences and other add-ons are charged separately unless included in your booking.
Swimming pools and outdoor areas are used at your own risk; children must be supervised at all times.

All guests must follow the House Rules of the home and respect neighbours and staff.
Aventra or the caretaker may enter the home in an emergency or for essential maintenance with reasonable notice.
Serious breach of rules can lead to the stay being ended without refund.

Aventra is not responsible for loss of personal belongings, injury or illness during the stay except where caused by our proven negligence.
Neither party is liable for failure due to events beyond reasonable control, such as natural disasters, government orders, strikes or pandemics. In such cases we will offer a credit or change of dates.

We use your details only to manage your booking and send confirmations by email and WhatsApp. We never sell your data.

These terms are governed by the laws of India, with courts in Jaipur, Rajasthan having jurisdiction.

Questions? WhatsApp or call +91 81071 11509, or email hello@bookaventra.com. See also our House Rules.